Shipping & Handling Policy

At SmartPlaceShop, customer satisfaction is our priority. We ensure that orders are processed efficiently and delivered as quickly as possible. Below, you will find our shipping, return, and refund policies to guide you through our process.

Processing & Shipping

Processing Time

Once payment is confirmed, your order goes through:

  • Order verification
  • Quality checks
  • Secure packaging

Processing takes 1–4 business days before shipment.

Estimated Delivery Time

Delivery times vary based on location and carrier delays. General estimates:

  • Standard Shipping: 10–15 business days after processing.
  • Customs clearance, weather, or peak seasons may cause slight delays.

Order Tracking

  • A confirmation email with tracking details will be sent after shipping.
  • You can track your order via our Tracking Page.
  • Some shipments may not include tracking, depending on the carrier or destination.

Customs & Import Duties

  • Customers are responsible for any customs or import duties.
  • SmartPlaceShop does not cover additional fees applied by customs in your country.

Lost or Delayed Orders

  • If your package is marked "Delivered" but you have not received it, please contact the shipping carrier.
  • SmartPlaceShop is not responsible for lost or stolen packages after delivery confirmation.
  • If your package is delayed, please allow additional time for delivery before contacting us.

Return & Refund Policy

We accept returns and refunds under the following conditions:

Eligible Returns

  • Unused, unopened items in their original condition within 14 calendar days of delivery.
  • Damaged, defective, or incorrect items (proof required).

Items NOT Eligible for Return/Refund

  • Handmade Items
  • Beauty, Personal Care, Hair Removal & Health Products
  • Jewelry, Eyewear, & Watches
  • Women's Intimate Apparel
  • Returns due to change of mind are not accepted.

How to Request a Return

  1. Send email to support@smartplaceshop.com with:
    • Order number
    • Photos of the product and issue
    • A detailed reason for return
  2. Our team will review and provide further instructions.
  3. Returns without prior approval will not be accepted.

Refunds & Store Credit

  • Refunds are processed to the original payment method within 7–14 business days after inspection.
  • For products purchased at a discount of 15% or more, only store credit will be issued.

Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • Use a trackable shipping method to ensure safe return.

We do not offer prepaid return labels.

Contact Us

We are happy to assist you with any inquiries regarding your order.

Email : support@smartplaceshop.com

Thank you for shopping with SmartPlaceShop – where convenience meets quality!